To update your address, simply send an email to [email protected] requesting the change. Be sure to include your current address and the new address you want to update it to. The FRSH support team will then process your request and update your information accordingly. It’s important to keep your address up to date to ensure that you receive important account information and any relevant documentation.
To update your birthday, please send an email to [email protected] with your request. Be sure to include your full name and last 4 digits of your card number. Our support team will process your request and update your account accordingly. Please note that for security reasons, we may need to ask you to provide additional information or documentation before making the update. Thank you for using FRSH!
To update your email, simply send an email to [email protected] and provide your current email address and the new email address you want to update it to. The FRSH support team will assist you in updating your email address associated with your account. It is important to keep your email address up-to-date to ensure you receive important account notifications and updates from FRSH.
It usually takes 24-72 business hours for the verification process to be completed and for your account to be created. During this time, our team will review your submitted information and verify your identity to ensure the security of your account. Please note that this time-frame may vary depending on the volume of applications we receive and any additional information required for verification. Once your account is created, you will receive a confirmation email so you can start using your banking services right away. If you have any questions or concerns about the status of your account creation, please don’t hesitate to contact our customer support team for assistance.
There are 2 ways to do this. One way is to: Open the app, click on the sprocket icon at the bottom right corner, then click on Security, and select Password. Or you can click the 3 lines in the top left of the app , click Settings, and select Password.
Your FRSH account is a FDIC insured checking account, which means that it is designed to help you manage your day-to-day finances with ease and peace of mind. As a checking account, it provides you with access to a wide range of features, such as direct deposit, mobile banking, online bill pay, and more.
One of the key benefits of your FRSH account is that it is FDIC insured up to $250,000. This means that if something were to happen to the bank, your funds are protected up to that amount by the Federal Deposit Insurance Corporation (FDIC). This protection provides added security and helps ensure that you can access your money when you need it.
Overall, your FRSH account is a safe and convenient way to manage your finances, and offers a range of features that can help make your financial life easier. If you have any further questions about your account or how it works, please don’t hesitate to contact our customer support team for assistance.
Open the app, click the 3 lines in the top left of the app , select FRSH Account. Or click the card icon on the bottom of the app
Not at this time; however, all of your transactions are listed in the app.
If you have any questions or concerns regarding your FRSH account, you can contact our customer support team at [email protected]. We will be happy to assist you with any issues you may be experiencing, including account-related inquiries, troubleshooting, and technical support.
Click on the sprocket on the bottom right of the app and then click on Notifications. Or click on Settings under the button in the top left and then click on Notifications.
Yes, FRSH accounts are FDIC insured up to $250,000 per depositor. This means that in the unlikely event that FRSH were to fail, your deposits would be protected up to that amount. It’s important to note, however, that not all types of accounts are eligible for FDIC insurance. For example, investment accounts that hold stocks or mutual funds are not covered by FDIC insurance. If you have any questions or concerns about the FDIC insurance coverage of your FRSH account, you can always contact our customer support team for more information.
No, FRSH is not a bank. It is a financial platform that provides users with a variety of financial services. The banking services offered through FRSH are provided by Metropolitan Commercial Bank, a member of the Federal Deposit Insurance Corporation (FDIC). This means that your deposits with Metropolitan Commercial Bank are insured up to the maximum amount allowed by law. By partnering with a MCB, FRSH is able to offer users the benefits of traditional banking services while also providing additional features and functionality to help users manage their finances more effectively
FRSH uses Metropolitan Commercial Bank as its underlying bank. Metropolitan Commercial Bank is a New York City-based bank that offers a range of financial services to individuals and businesses, including checking accounts, savings accounts, loans, and credit cards. By partnering with Metropolitan Commercial Bank, FRSH is able to provide its users with a reliable and secure banking experience.
Direct deposit is an electronic payment method where your employer, government agency or other institution transfers money directly into your bank account. With direct deposit, you don’t have to worry about receiving paper checks or visiting the bank to deposit them. Your funds are automatically deposited into your account on the specified date, making it a convenient and reliable way to receive payments. To set up direct deposit, you’ll need to provide your employer or institution with your bank account and routing number. FRSH makes it easy to set up and manage direct deposit.
Yes, it is possible to set up Social Security payments to be deposited directly into your FRSH account. Here’s how you can do it:
Contact the Social Security Administration (SSA): You can call the SSA at 1-800-772-1213 or visit their website to set up direct deposit for your Social Security payments.
Provide your FRSH account information: When setting up direct deposit, you’ll need to provide the routing number and account number for your FRSH account. You can find this information in the FRSH app by going to the “Accounts” tab and selecting your FRSH account.
Verify your information: The SSA will verify your FRSH account information before setting up direct deposit. Make sure the information you provide is accurate to avoid any delays or errors.
Once your direct deposit is set up, your Social Security payments will be automatically deposited into your FRSH account on the scheduled payment date. You can then use the FRSH app to manage and track your funds as needed.
Once you have completed the verification process, you can expect to receive your FRSH card within 7-10 business days. Please note that delivery times may vary depending on your location and other factors outside of our control. We apologize for any inconvenience this may cause, but we assure you that we are working hard to get your card to you as quickly as possible. If you have any further questions or concerns about your FRSH card delivery, please feel free to contact our customer support team for assistance.
By calling the phone number on the back of your card or at an Allpoint ATM.
Open the app, click on the 3 line icon on the top left , click on FRSH Account, and then click on Freeze Card.
You can use your card anywhere Mastercard is accepted.
A Virtual Card is a digital payment card that allows you to make purchases online or over the phone without having to use your physical debit or credit card. It works just like a traditional card, but instead of a physical card, you’ll receive a virtual card number, expiration date, and security code that you can use to make purchases.
Yes, your FRSH account is a checking account. As a user of the FRSH app, you have access to a checking account that allows you to deposit and withdraw funds, pay bills, and make purchases using a debit card linked to your account.
In addition to its checking account features, your FRSH account is also FDIC insured up to $250,000. This means that in the unlikely event that FRSH were to fail, your deposits in your checking account would be protected by the Federal Deposit Insurance Corporation (FDIC) up to the insured limit of $250,000 per depositor, per insured bank.
Overall, you can use your FRSH account with peace of mind, knowing that it is a checking account with FDIC insurance protection for your deposits.
No, your FRSH account is not a savings account. It is a checking account that is FDIC insured up to $250,000. This means that your deposits are protected by the government in the event that the bank fails. While FRSH currently only offers checking accounts, there may be options for savings accounts in the future. Keep an eye out for any updates or announcements from FRSH regarding new account offerings.
Open the app, at the top of the homescreen you will see a dollar sign within asterisk next to an eyeball icon like this: Click on the eyeball to see your balance.
Open the app, your latest transactions are listed on the homescreen
Pending transactions are transactions that have been authorized by you but have not yet been fully processed by your bank or financial institution. This means that the funds for the transaction are still being held and have not yet been transferred to the recipient’s account. Pending transactions are common for transactions made with a debit or credit card, as well as for direct deposits and other electronic transfers.
In a financial app like FRSH, pending transactions will typically appear in your account as a temporary hold on your available balance. It’s important to keep track of these pending transactions so that you don’t accidentally overspend and overdraft your account. Once the transaction is fully processed, the pending hold will be removed from your available balance and the transaction will show up in your transaction history.
It’s also worth noting that pending transaction times can vary depending on the type of transaction and the institution involved. For example, some debit card transactions may take only a few minutes to clear, while others may take several days. If you have any questions or concerns about a pending transaction in your FRSH account, be sure to contact customer support for assistance.
No, there are no fees associated with the accounts on FRSH. You can use the app to manage your finances and make transactions without worrying about any hidden charges. However, keep in mind that there may be some fees associated with third-party services or transactions that you make outside of the app. It is always a good idea to review the terms and conditions of any service you use to ensure that you are aware of any fees or charges that may apply. But for the FRSH app itself, you can rest assured that there are no fees or charges to use it.
As a FRSH user, you’ll be pleased to know that there are no fees associated with using an in-network ATM. This means that you can access your money conveniently and without worry, without having to pay extra charges. We’ve partnered with a large network of ATMs across the country, so you can easily find an in-network ATM near you using our app’s ATM locator feature.
However, please note that if you use an out-of-network ATM, there may be fees associated with that transaction. These fees are set by the ATM operator and vary depending on the machine you use. To avoid these fees, we recommend using an in-network ATM whenever possible.
With FRSH, you can manage your finances with ease, knowing that we prioritize providing our users with affordable and convenient banking solutions. If you have any questions or concerns about using ATMs or other features of our app, our customer support team is always available to assist you.
The cost of using an out-of-network ATM can vary depending on several factors, including the ATM operator, and your location.
Additionally, the ATM operator may also charge a fee for using their machine, which can further increase the cost of the transaction. These fees can range from a few dollars to upwards of $5 or more, depending on the location and operator. To avoid these fees, it’s always best to use an ATM that is within your bank’s network.
There is no minimum balance requirement for a FRSH account. You can maintain a zero balance in your account or withdraw all funds at any time without incurring any fees or penalties. FRSH offers a flexible and hassle-free banking experience that prioritizes your convenience and financial goals. With no minimum balance requirement, you have the freedom to manage your funds as you see fit and access your money whenever you need it.
No, there is no credit check when opening a FRSH account. Unlike traditional banks that rely heavily on credit checks and other financial data to evaluate potential customers, FRSH operates outside of the usual banking system. This means that FRSH does not check your credit history or credit score, making it easier for people with limited or poor credit history to open an account and access the benefits of digital banking. However, FRSH still requires you to provide some personal information and verify your identity to comply with anti-fraud regulations and ensure the security of your account. If you have any concerns or questions about FRSH’s account opening process, feel free to contact their customer support team for assistance.
No, there is no proof of income needed to open a FRSH account. FRSH is a financial app that allows you to create an account and manage your finances without the need to provide proof of income. This makes it easy and convenient for people from all walks of life to access financial services and manage their money efficiently. So whether you’re a student, a freelancer, or someone with a non-traditional income source, you can open a FRSH account hassle-free. However, you may need to provide other personal information during the account opening process, such as your name, address, date of birth, and social security number.
No, there are no overdraft fees for FRSH app users. Instead of allowing a transaction to overdraw your account and charging you an overdraft fee, the app will simply decline the transaction. This means that you can use your account with confidence, knowing that you won’t be hit with unexpected fees. Of course, it’s always a good idea to make sure you have enough funds in your account before making a purchase or payment, but if you do happen to make a mistake, you won’t be penalized with overdraft fees.
This is not a feature we provide at this time. Check back with us later for future releases.
No, FRSH does not sell your data. We take the privacy and security of our users’ information very seriously and have strict policies and procedures in place to protect your data. Your personal information, financial data, and transaction details are encrypted and stored securely on our servers, and we do not share this information with third parties for any reason, including advertising or marketing purposes. We are committed to maintaining the trust of our users and will continue to prioritize their privacy and security.
Yes, your money is safe with FRSH. All accounts in the FRSH app are FDIC insured up to $250,000 per depositor. This means that in the unlikely event that FRSH were to fail, your deposits would be protected by the FDIC.
FDIC insurance is backed by the full faith and credit of the United States government and is designed to provide depositors with a measure of protection against the loss of their insured deposits. So you can have peace of mind knowing that your money is safe and secure with FRSH.
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The MyFRSH Mastercard is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Use of these cards constitutes acceptance of the terms and conditions stated in the Cardholder Agreement.
*Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
Approval is contingent upon passing this mandatory identification confirmation.
***The MyFRSH Mastercard is marketed and administered by FiCentive. FiCentive is a financial technology company and not a bank. Banking services are provided by Sunrise Banks, N.A. Your funds are FDIC insured up to $250,000 through Sunrise Banks, N.A. Member FDIC
BY USING THIS CARD YOU AGREE WITH THE TERMS AND CONDITIONS OF THE CARDHOLDER AGREEMENT AND FEE SCHEDULE, IF ANY. The FRSH Prepaid Mastercard is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from Mastercard International. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank ©2014. Card program marketed and administered by myFRSH, LLC (FRSH) and Juice Financial.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions and their third-party program managers or service providers to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
*While there is no monthly fee, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. See the Juice Prepaid Mastercard Cardholder Agreement for a list of all fees that apply.
**Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC insured institution. While there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails if specific deposit insurance requirements are met and your card is registered. See fdic.gov/deposit/deposits/prepaid.html for details. FDIC insurance does not protect your funds in the event of myFRSH, LLC (FRSH) OR Juice Financial’s failure or from the
risk of theft or fraud.